Question 1

What is Upllyft?

Accepted Answer

Upllyft is a community and care platform for families of neurodivergent children. You can track your child's development, take a developmental screening, find therapists and clinics, use guided activities and worksheets, and connect with other parents. Mira, our AI guide, is there to help along the way.

Question 2

How do I add my child?

Accepted Answer

After you sign up, onboarding asks for your child's name, date of birth and any concerns you have. You can add more children or edit details later from your profile.

Question 3

Which countries is Upllyft available in?

Accepted Answer

We currently serve families in India, the UAE and Saudi Arabia. Therapist search shows providers in your country.

Question 4

Who is Mira?

Accepted Answer

Mira (Mindful Intelligent Response Assistant) is Upllyft's AI guide for parents. Mira can explain screening results, suggest activities to try at home, point you to resources, and suggest therapists who match your child's needs.

Question 5

Can Mira diagnose my child?

Accepted Answer

No. Mira gives general guidance and information, not medical advice or a diagnosis. For concerns about your child's development, please speak to a qualified professional.

Question 6

What is the developmental screening?

Accepted Answer

A short questionnaire about your child's everyday skills in areas such as speech and language, social-emotional development, fine and gross motor skills, learning, daily living and sensory processing. It shows which areas may need a closer look.

Question 7

Is the screening a diagnosis?

Accepted Answer

No. It is a screening tool, not a diagnostic instrument. Results help you decide whether to talk to a professional, and which kind of specialist might help.

Question 8

What do I do after I see my results?

Accepted Answer

Your results page explains each area in plain language. From there you can ask Mira about the results, open matching activities in Resources, or find a therapist who works in that area.

Question 9

What are Moments?

Accepted Answer

Moments are short notes about your child's day: something that went well, something that was difficult, a change you noticed, or a first. Type one, or use your device's dictation to speak it. Mira suggests a category and the development areas it relates to, and you can change them before saving.

Moments are text only; photos and videos aren't supported yet.

Question 10

Who can see my Moments?

Accepted Answer

Only you. Nurseries, clinics and therapists can't read your Moments, even if you've shared your child with them. Your child's name is never sent to the AI when Mira reads a moment.

Question 11

What do Insights and Progress show?

Accepted Answer

Insights are patterns Mira notices across your Moments, shown only when at least two moments point the same way, and never more than three at a time. They are observations, not a diagnosis; choose Keep watching or Dismiss on each one.

Progress shows each development area over the last six weeks, with a simple status such as Improving, Steady or Watch, based on your Moments and your child's latest screening.

Question 12

How do I find a therapist?

Accepted Answer

Go to Find care. You can search by name, city or specialty, filter by independent therapists or clinics, and see who best fits your child's screening results or concerns.

Question 13

Why does the booking button say "Coming soon"?

Accepted Answer

We're onboarding therapists now and online booking isn't open yet. You can save profiles you like, and we'll let you know when booking opens.

Question 14

What is a "Directory listing"?

Accepted Answer

Directory listings are therapists we list so you can find them, but who aren't on Upllyft booking. Press Show contact to see their phone number and email and get in touch with them directly. Upllyft is not involved in arranging or paying for those sessions.

Question 15

What does the blue tick mean?

Accepted Answer

The therapist's credentials have been checked by Upllyft or by their clinic. Therapists without the tick are listed but haven't completed verification yet.

Question 16

How do I save and compare therapists?

Accepted Answer

Press the heart on any therapist or clinic to save it; your list is under Booking → Saved. To compare, select up to three providers in Find care and press Compare selected to see their ratings, focus areas, languages, experience and prices side by side.

Question 17

What if there's no therapist for my child's needs yet?

Accepted Answer

If Find care has no providers for your child's needs in your country, press Notify me when a provider joins. When a therapist is verified or a clinic is approved in your country, we'll send you a notification, by email or push too if your notification settings allow it.

Question 18

What's in Resources?

Accepted Answer

A library of activities, worksheets and guides, organised by development area (communication, social-emotional, daily living, fine and gross motor, learning, sensory, behaviour). Your journey suggests what to try next based on your child's needs.

Question 19

My therapist assigned activities. Where are they?

Accepted Answer

Open Resources: activities your therapist assigned appear in your journey, marked as assigned, with any goal or target date they set. Log each attempt as you go.

You can also share your child's progress with that therapist for 30 days, 90 days or all time, with or without your notes, and stop sharing at any time.

Question 20

What is the Community?

Accepted Answer

A space to ask questions, share experiences and support other parents. Please be kind, protect your child's privacy, and remember that community posts are not professional advice.

Question 21

Who can see my child's information?

Accepted Answer

Only you, plus any nursery, school or clinic you give access to. Each of them sees only what you allowed, and only until you withdraw it.

Question 22

A nursery, school or clinic added my child. What do I do?

Accepted Answer

You'll get an email with a link, valid for 30 days. Open it to confirm that this is your child; you can see who is asking before you sign in. If it isn't your child, report it from the same page, no account needed.

Confirming your child doesn't share anything yet: giving them access is a separate step.

Question 23

How do I give or withdraw a nursery's or clinic's access?

Accepted Answer

On your dashboard, press Who can see, followed by your child's name. Each nursery, school or clinic is listed with what it's asking for, such as recording observations or completing a screening, and you can Allow or Withdraw each one. Withdrawing takes effect straight away.

Nurseries and schools never see a diagnosis.

Question 24

A clinic asked me to sign a consent form. What is it?

Accepted Answer

Before a clinic starts therapy with your child, the therapist sends a consent form to sign electronically. You'll get a notification with a link to it. Session notes can't be recorded until it's signed.

Question 25

How do I join Upllyft as a therapist?

Accepted Answer

Register as a therapist and complete your profile, including your specialties, experience, languages and licence details. Our team reviews new professional accounts before they are verified.

Question 26

What happens when my licence expires?

Accepted Answer

We check licence expiry dates every night. Once yours passes, your profile is hidden from Find care and you can't be added to new cases until your renewed licence has been verified again by your clinic or by Upllyft. Keep your licence expiry date up to date in your profile.

Question 27

Will parents see my phone number and email?

Accepted Answer

Only for directory listings, and only when a signed-in parent presses Show contact. Bookable therapists' contact details stay private; families reach them through booking.

Question 28

How do I join a clinic?

Accepted Answer

A clinic adds you, or invites you by email. Sign in or register with the invited email address, then accept under Invitations within seven days; the clinic's admin then approves you.

Once you're part of a clinic, your profile shows "At" followed by the clinic's name, and the clinic manages your services, schedule and location.

Question 29

Can I set up my own practice?

Accepted Answer

Yes. Press Set up my practice on your dashboard to create your own clinic, with you as its owner. You can run one practice, and not while you're on the staff of another clinic. Your practice is approved once your own licence has been verified.

Question 30

When can I take bookings?

Accepted Answer

Online booking is opening soon. Once it opens, you'll need everything in "What do I need before families can book me?".

Question 31

What do I need before families can book me?

Accepted Answer

- A verified profile and licence
- At least one active session type with a price
- Weekly availability
- Accepting bookings turned on

If you belong to a clinic, the clinic must also be approved and visible to families.

Question 32

How do I set up session types and prices?

Accepted Answer

Go to Booking → Pricing. Each session type has a name, description, length in minutes and price, in your region's currency. If you work for a clinic, types the clinic set up for you are marked "Set by clinic admin"; you can still edit them.

Question 33

How do I set my availability and time off?

Accepted Answer

Go to Booking → Bookings & Availability to set your weekly hours, and block individual dates for leave. Clinic therapists' schedules come from their clinic, and changes you make sync back to it.

Question 34

How do I pause new bookings?

Accepted Answer

Turn off Accepting bookings in your profile. Families can't book new sessions with you while it's off; sessions already booked are not affected.

Question 35

What is a case?

Accepted Answer

A case is one child's clinical file: sessions, goals, milestones, assessments, documents, consents and discharge, in one place. Create one from Cases → New Case. You can open a case for a child whose parent has booked with you, once your licence is verified. If you work for a clinic, the clinic must be approved.

The therapist who creates a case is its primary therapist.

Question 36

Which note formats and templates are there?

Accepted Answer

Session notes can be SOAP (the default), DAP, narrative or a custom format. There are built-in assessment and note templates for speech and language, occupational therapy, ABA, psychology and special education (including IEPs), plus intake, MDT, goal plan, progress review and discharge forms. Custom templates aren't available yet.

Question 37

Can I edit a note after signing it?

Accepted Answer

No. Notes stay as drafts until you sign them; a signed note is locked. The parent must have signed the therapy consent form before you can record session notes. AI tools can draft a summary or tidy up your notes; check everything before signing.

Question 38

How do I set up my clinic or nursery?

Accepted Answer

Clinics: a therapist can set up their own practice with Set up my practice on their dashboard, or our team can create a clinic for you. Nurseries and schools are set up by our team: contact us, and make sure the person who will run it already has an Upllyft account.

Question 39

How does approval work for clinics?

Accepted Answer

New clinics are reviewed by our team before they're approved. Families only see a clinic once it's approved and set to public, and cases can only be opened in an approved clinic. A solo practice is approved automatically once the owner's licence is verified.

Question 40

What's the difference between a clinic and a nursery or school account?

Accepted Answer

Clinics can open cases, record diagnoses and clinical notes, run screenings, record observations and bill families.

Nurseries and schools can run screenings, record observations and raise concerns. They can't open cases, diagnose or write clinical notes, and they never see a child's diagnosis.

Question 41

How do children get added to my facility?

Accepted Answer

You add the child to your roster, and the parent gets an email to confirm the child and give consent. A nursery or school can see nothing until the parent allows it, and only what they allowed; the parent can withdraw access at any time.

Question 42

How do I add staff and choose their role?

Accepted Answer

Owners and admins add staff by email under Staff; each person needs an Upllyft account first. Roles include:
- Owner: full control
- Admin: roster, rooms and staff
- Inclusion lead: enrols children, raises concerns and runs reviews and support plans
- Keyworker: records observations for the children in their room

Every facility keeps at least one owner, and you can't remove someone who is still a child's keyworker.

Question 43

Can I upload my therapists in bulk?

Accepted Answer

Yes. Organisation admins can import therapists from a CSV or Excel file (up to 500 rows, 2 MB). Name and email are required; phone, title, department, specialisations, languages, experience, country, city, licence number and bio are optional. You see a preview before anything is created. New therapists get an email to set their password, valid for 14 days; therapists already on Upllyft are linked to your organisation instead.

Question 44

Where do I manage my clinic day to day?

Accepted Answer

Use the Clinic dashboard for patients, therapists, today's appointments, outcomes, reports and revenue. Your organisation workspace (My Organisation) is where you manage members, families, communities, events and therapist imports.

Question 45

What do Tracking and Outcomes show?

Accepted Answer

Tracking is today's board: each appointment moves through waiting, in session and completed (or cancelled / no-show), with check-in and start times recorded. A session can't start while its payment is still pending.

Outcomes shows active patients, sessions attended this month against last month, goal progress and screening improvement, with a view per patient.

Question 46

Can families send us their details before the first visit?

Accepted Answer

Yes. An organisation admin can create an intake link from My Organisation → Clients. Families fill it in without signing in: their concerns, goals and consents. It's saved as a draft for your clinician to review. Each link lasts 14 days, and creating a new one replaces the old one.

Question 47

I forgot my password.

Accepted Answer

Use Forgot password on the login page and we'll email you a reset link. If you signed up with Google, use Continue with Google instead.

Question 48

Why am I not getting emails?

Accepted Answer

Check your spam folder and your notification settings. Urgent updates are sent straight away; everything else is collected into a daily or weekly summary, depending on your preference.

Question 49

How do I change how often I get emails?

Accepted Answer

Go to Settings → Notifications and choose daily or weekly summaries.

How can we help?

Getting started

Mira, your AI guide

Screening

Moments and progress

Finding care

Resources and community

Privacy and sharing your child's information

For therapists

Your booking profile

Cases and session notes

For clinics, nurseries and schools

Running your clinic

Account and notifications

Still need help?